FAQ

We have more than 10 years of experience in the robotics and Al industry and served billions of peopleworldwide. Among them, Zoume Deng, the CEO, began his journey with window-cleaning robots, mastering the art of making machines climbwalls-an expertise he now applies to the Seauto pool robots. He also collaborated on solar robots with major companies, blendingcutting-edge tech with practical solutions.

At present, manufacturers of swimming pool cleaning tracks mainly focus on the ease of use and cleanliness of swimming pool robots, and their intelligence and movement capabilities are relatively weak. Therefore, Seauto focuses on two core technologies: first, high-precision sensors + intelligent navigation planning capabilities to improve the equipment's obstacle avoidance ability and cleaning efficiency; second, more efficient motor and impeller fluid and flow channel optimization, bringing more powerful cleaning Capacity and endurance.

In order to provide the best service, we currently only open to the United States and European Union.

It is suitable for swimming pools of various shapes and made of vinyl, fiberalass, ceramic or other materials.

Seauto's audience is specifically pool owners who want to reduce the amount of time spent cleaning, and maximize the amount of time spent enjoying life. Its products are suited for anyone looking for a high tech solution for a more carefree lifestyle, or are looking to bring the same carefree relaxation of a resort pool to their home.

Products like Seauto’s help those with pools save up to 14,000 liters of water per year. While it can seem like an obvious choice to make, an important part of our line of pool cleaners is making it even easier for pool owners to make a conscious choice to opt for environmentally friendly devices without sacrificing on cleaning quality. As homeowners or even property managers, the right choice of pool cleaner can save hundreds of thousands of gallons of water over a lifetime.

As with many tech and smart devices companies, Seauto products are manufactured in China. We are also planning to open another manufacturing base in South Asia in the near future.

It is recommend to 150 square meters.

The battery may be dead after a long-time delivery or storage. Please charge the device, the light will be solid red while charging.

A1: It may be set to the Floor-Only Mode. Please the button to select the right mode. A2: There is too much garbage or debris in the filter basket. You’ll need to remove the basket and clean it.

A1: It may be caught in the drain outlet on the floor. It will try to float itself to break free. If it is still stuck for several minutes, please use the pole to help. A2: It may suck up lots of debris in a very short time if it’s placed into a dirty pool, so check and clean the filters if needed.

It’s an intelligent feature of our pool cleaner, to break free from being stuck.

It is designed to shut off automatically in 10 minutes after fully charged to protect the battery and ensure its lifespan. So, you can go out with confidence without worrying about charging safety.

The yellow light means the cleaner has a problem (over-currented due to being stuck, or failure to start). Take the cleaner out and re-start it – it should then be ready to work.

Please contact your purchase channel. Or you can visit our website, or give us a call – we are available to help you out.

We offer a pick-up hook in the box, which is the universal pool accessory – the hook fits a standard pole size with an 1-1/4” (25-32 mm) diameter connection end. You can easily find a pole in your local market or shop online.

As every cleaner is rigorously tested before leaving the factory, including underwater test, etc. So, there may be little water left inside, please feel free to use it normally.

The cleaner is stuck by an obstacle at the bottom of the pool, please use the pole to remove the cleaner, restart it and put it back into the pool.

It is because there is water in the water detection probe, and the cleaner mistakenly thinks that it is still working under the water, so it can be turned off after wiping the probe clean.

We cooperate with authorities in 3rd-party certification to protect you when making purchases (SSL to secure the web environment and Seauto to ensure payment security). We also select reliable delivery partners to ensure your products reach you on time.

Seauto Customer Experience Service Center provides return service. You can contact us via email or phone within 30 days. Call: +1 800-618-8968 Mon-Fri, 09:00-18:00 (EST) Email: support@seautorobots.com

Seauto’s units usually come with a 1-2 year warranty. You can find out the remaining warranty period by checking the product page description and order date, or you can contact our customer service directly. Call: +1 800-618-8968 Mon-Fri, 09:00-18:00 (EST) Email:support@seautorobots.com

You can contact our customer service staff by phone or email, and we will work to find a solution. In addition, we have a service workshop staffed by professional Aiper technicians to provide you with customer. Call: +1 800-618-8968 Mon-Fri, 09:00-18:00 (EST) Email:support@seautorobots.comservice.

If you need other accessories, we recommend you contact our customer service.